Frequently asked Questions

STUDIO ETIQUETTE & INFO

  • WHAT TYPE OF FITNESS EXPERIENCE DO I NEED TO JOIN A CLASS —

    None at all. You don’t need to be in great shape to come get in great shape, right? Arrive early for your first class, arrive early any time you need to chat with your Trainer, ask questions, push yourself on the days you can, and (most importantly) always give yourself credit for showing up.

    Expect to feel challenged during your first class as you learn to train your body in a way only experienced at Icon. It will take you about 4-5 classes to get used to our equipment, our training styles, and our studio.

    Our classes are adaptable to a variety of fitness levels. Your trainer will provide options during the class, but remember to grab the lighter weights when your body asks you to, or take a water break if you just need a second.

    WHAT’S THE DRESS CODE —

    From the bottom up:

    Clean indoor runners are required in Strength class, runners or grip socks are required for Rebound, grip socks are required for Reformer. If you need, the studio offers a small selection of grip socks for purchase.

    Athletic leggings, bra top, tank, tee.. it’s up to you. You’re going to sweat, dress accordingly ;)

    style tip: we don’t recommend wearing loose-fitting shorts for Reformer

  • HOW EARLY SHOULD I ARRIVE —

    We recommend arriving 5-10 minutes prior to your class start time. This allows you to check in with our Front of House team, get set up with your equipment, and take time to turn off the outside world.

    WHAT DO I NEED TO BRING —

    Please bring:

    • appropriate footwear

    • a refillable water bottle

    WHAT DO I DO WHEN I ARRIVE —

    When you arrive please check in with our Front of House team. If it's your first time here we'll take you through the essentials to make sure you're ready for your first class.

    Please secure all personal items in our lockers prior to class. We want to ensure that the workout space is kept clear for equipment & easy movement around the room.

    Fill up your water bottle, grab a sweat towel, and head into class to find your spot.

  • HOW LONG UNTIL I FEEL LIKE A PRO —

    Not long. And trust us, it’s ok to feel awkward at first. Once you know the drill you’ll be showing up for class with more pep (& confidence) in your step.

    WHEN SHOULD I BOOK MY NEXT CLASS —

    Book your next class as soon as your leave your first class (AKA before the soreness sets in). The best cure for sore muscles is movement. Get in a walk, do some gentles stretches when your muscles are warm.. but keep showing up to class!

    HOW OFTEN SHOULD I ATTEND CLASSES —

    Our classes are designed to compliment each other & to help you reach your fitness goals. We encourage you to work up to attending classes 4-6 times per week, jumping into all three class styles as your schedule allows. Give yourself grace and take rest days (they’re just as important as workout days!).

  • CAN I BOOK A PRIVATE CLASS —

    We offer private group classes for groups of 4 or more. Classes are customizable to your group's fitness goals. Contact us for pricing details and to book.

    CAN I BOOK A PRIVATE SESSION FOR MYSELF —

    Private 1:1 reformer training is available by request outside of our regular class schedule. Fill out our intake form here.

  • HOW DOES THE WAITLIST WORK—

    Our classes can sometimes get busy and you may see a ‘waitlist’ option when booking. As clients in the class choose to cancel their spots, those on the waitlist will be automatically added to the class.

    The waitlist will continue to fill spots that open up until 1 hour before the class start time. In other words- if you join a waitlist there’s a high probability that you’ll have a spot!

    You can remove yourself from a waitlist at any time. Once you’ve been moved into the class from the waitlist our usual cancel policies apply.


    Tip 1: The waitlist will move the quickest 12-24 hours before the class start time. We suggest packing your runners before you leave the house in the morning as it is likely that you will make it off the waitlist as the day goes on.

    Tip 2: Our waitlist will work up to 1 hours before the class start time. Please watch your place in line and remove yourself from a waitlist if needed. Didn’t make it off the waitlist? Check the app… if there are any clients who late cancel their spot in class it will show as available for booking!

    Tip 3: Book your classes early! Booking opens 30 minutes before the start time of the class, one week in advance. Ie: next Monday’s 11:00am class will open for booking this Monday at 10:30am.

  • WHICH CLASS SHOULD I ATTEND FIRST —

    All of our classes are ideal for a first class. Book in for any class, arrive 10-15 minutes early your first time, let us know if you have any questions.

    WHAT IF I CAN'T DO EVERYTHING IN CLASS —

    All of our classes are designed to challenge you, whether it's your first class or your hundredth. Your Trainer will offer options to increase or decrease the intensity as needed.

  • WHAT'S PROVIDED —

    Our flagship High River studio is fully stocked with:

    • secure locking lockers

    • a fully outfitted locker room (a hair bar, personal care items, blow dryers, feminine products)

    • freshly laundered sweat towels

    • chilled post-class face towels

    • water bottle re-filling station (filtered & chilled)

    WHERE DO I PARK —

    Parking is available on the street and in our back lot. Please respect our neighbours when choosing your parking spot.

  • WHAT'S THE BOOKING POLICY—

    Booking opens 30 minutes before the start time of the class, one week in advance. Ie: next Monday’s 11:00am class will open for booking this Monday at 10:30am.

    There is no limit to the number of classes you can book in a week you will be prompted to purchase additional class passes if your current pass will not cover all of your bookings.

    WHAT'S THE CANCEL POLICY—

    Please cancel a class you cannot attend a minimum of 4 hours prior to the start time. Note: 6am & 7am classes must be cancelled by 10pm the night before the class. Cancellations outside of this window will incur a cancellation fee:

    • unlimited memberships with no class limit: $20 cancel fee applied to your payment method on file

    • limited class (5, 9) memberships: loss of a class credit

    • class passes: loss of a class credit

  • WHAT HAPPENS IF I’M LATE —

    Classes have a 5 minute grace period for late entry. Late admittance beyond 5 minutes is not allowed for safety reasons & to avoid disruption.

    CAN I BRING MY PHONE INTO CLASS —

    We recommend leaving all personal items in our secure lockers.

  • Can I film during class?

    Absolutely — with respect. You’re welcome to film short clips of your own workout as long as it doesn’t disrupt class or include other members without consent. Please ask your Trainer before using their voice or audio. Trainers may ask you to pause filming to keep class running smoothly.

    Note: Icon Trainers & Front of House staff may at times capture footage during classes. Please never hesitate to let us know if you’d prefer to not be shown in this footage.